PRIVACY POLICY
When you place your order with us, you provide your personal data and/or your organization number. In connection with your order, you agree that we store and use your information in our business to fulfill the agreement with you. According to the Personal Data Act, you have the right to receive the information we have registered about you. If it is incorrect, incomplete or irrelevant, you can request that the information be corrected or removed. In this case, please contact us by email. Personal data is handled in accordance with the GDPR's statutory guidelines. By entering your social security number in one of our forms or at the checkout, you agree that we may store your social security number in our order system.
TERMS OF PURCHASE SECURE PAYMENT
Easy and secure payment via klarna checkout, bank transfer, invoice or by card in store. You can read more about klarna payments at klarna.se. Each item is listed with price including VAT. In the shopping cart you can see the total price including all fees such as VAT and shipping. It is stated on the product page if such a fee is added. You can choose the option without VAT in the shopping cart if you are shopping on the site as a business. Payment terms are indicated in the shopping cart depending on the chosen payment method. Shipping terms are indicated in the shopping cart depending on the chosen shipping method.
CUSTOMIZED ORDERS
We customize the plate according to your specified dimensions with a margin of error of 0-3mm.
STEAMING COURSE
Your right of withdrawal (cooling-off period) is valid for 14 days. Your message to us must clearly state that you are withdrawing from the contract. The withdrawal period starts on the day you receive the goods or a substantial part of them. You do not have the right to withdraw if: The contract is not for a custom-made product, so the right to withdraw does not apply. the service was started during the withdrawal period with your consent, the price depends on the fluctuations of the financial markets, for example a stock, the goods cannot be returned due to their nature. Once you have exercised your right of withdrawal: you are obliged to keep the goods in as good condition as when you received them. You must not use it, but of course carefully examine it. If the goods are damaged or lost due to your negligence, you lose your right of withdrawal.
DELIVERIES
The delivery time is normally 2-7 days (can be longer). If an item has a different delivery time, it is indicated next to the item. The delivery truck must have free space to drive forward with your order for delivery. Your order will go to the nearest terminal if access is too limited.
WHEN YOU RECEIVE YOUR DELIVERY
Carefully inspect the material, packaging and product for shipping damage. If you see damage anywhere, it is important that you point this out to the driver who can note it on the waybill. It is important that this is noted if we are to be able to pursue a claim against Schenker/DHL for compensation for the damage.
RETURNS
Returns are at your own expense unless the item is defective. If this is the case, we will pay the new freight from you to us. Once you have exercised your right of withdrawal, you must, if it concerns an item: send or return it to us. Untriggered shipment is charged with SEK 300 (applies to packages). Untriggered shipment where we have sent larger packages where the package meter has been calculated, the shipping cost is charged back to us.
REPAYMENT OBLIGATION:
If you have exercised your right of withdrawal, we must reimburse you for the price you paid for the goods as soon as possible or, at the latest, within 30 days of the date on which we received the goods. You have to pay the return costs yourself when you send the goods back. We always pay the return costs for sending back so-called replacement goods.
DELAYED DELIVERIES
Many factors can come into play when a delivery is delayed. We take no responsibility for Postnord not being able to deliver on time or breaking what has been agreed between you as a customer and what the freight company has conveyed. Nor do we take any responsibility for hired labor, an open roof, weather, wind, scaffolding costs, etc. that have caused the customer to suffer financially due to a delayed delivery. One thing to keep in mind is to have the material in place before you hire a carpenter or sheet metal worker to install the sheet metal. (see also reservations).
CLAIMS
A claim must be made within 7 days of delivery in order for us to create a case for Postnord. Damage reported after 7 days will be written off immediately by Postnord. It is therefore not possible to receive any compensation for damage that is reported too late. It is therefore important that you check your delivery carefully on receipt and ask the driver to note the damage on the consignment note. If there is no note on the consignment note, the shipping companies will not compensate the damage either.
WARRANTIES
Warranties for the different materials and coatings can be found under the product on the page. Usually the guarantees are 10 years, 15 years or 20 years.
RESERVATIONS
We reserve the right for any damage to your house in case of delayed delivery and or possibly damaged sheet metal / sheet metal parts. (We do not recommend that you demolish the old roof before your order has been delivered). We reserve the right for any delays in the promised delivery time. Usually the delivery time is 1-3 days but can vary when we use external companies such as Postnord. We reserve the right that the shipping cost in the e-commerce order system is not always correct. If a shipping cost in reality would be significantly higher, we will notify the customer about it who will have to make a decision on what to do. The fact that the shipping cost is sometimes not correct is because we have such bulky goods. Long lengths to some locations can be very much higher cost than other locations.
SHIPPING
A shipping cost of SEK 499 will be added within Sweden. Free shipping on purchases over 9000 SEK
QUESTIONS
Contact us Phone: 070-680 59 05 Email:x-line
Privacy Policy
PERSONAL DATA
When you place an order with us, you provide personal data. When placing an order, you agree that we may store and use your data in our business in order to fulfill our agreement with you. Under the Personal Data Act, you have the right to access information that is registered about you and/or request that your personal data be deleted. Contact us by emailx-line with a request and we will respond to your request within 14 days.
X-line 559115-9685), Sjögatan 11, 891 60 Örnsköldsvik, is the data controller for the personal data collected and processed in accordance with this privacy policy. We process your personal data in accordance with Swedish laws and regulations. If you use third-party services such as hardware suppliers and software suppliers in connection with our website, the third-party providers' rules for these services apply. By making a purchase on our website, you agree to your personal data being processed in accordance with the terms and conditions set out below. Personal data we collect "Personal data" is any form of data that makes it possible to identify you. We collect, process, and use the personal data you provide when you make a purchase from us in order to comply with laws, regulations, and company policies. The data we collect is: email, name, phone number, and address.
Cookie Policy
What are cookies? Our website uses cookies. A cookie is a small text file that is stored on your computer when you visit a website. Cookies are used for certain functions that improve our website for the user or give us statistics about the use of the site. We do not save any personal information via cookies. The statistics cannot be linked to a person. Information about the visitor cannot be tracked via cookies. A cookie cannot start programs. Different types of cookies Our website uses three different types of cookies. The first type stores permanent files on the visitor's computer that help our website perform as well as possible, for example by remembering choices you have made in the past or by downloading the latest versions of the website. This type of cookie is used to allow the shopping cart to remember your selected products. It also remembers if you have been logged in as a customer in the shop and what type of customer you are shopping as. The second type is called a session cookie. This type of cookie is only stored temporarily and remembers various settings or choices made during the specific visit. A session cookie disappears when the browser is closed. The third type collects statistics about visits to the website. All statistics collected are anonymized and cannot be linked to you as a person. This type is also used to adapt marketing material to your use of the website. Accepting or refusing cookies You can choose whether or not to accept cookies. If you do not want to accept cookies, you can set this in your browser settings. Most browsers accept all cookies automatically by default. Block all cookies Most browsers give you the option to block all cookies. For more information on how to change your cookie settings in other browsers, see your browser's Help menu. If you choose not to accept cookies, the functioning of the website cannot be guaranteed.